What is the difference between a second-hand/used phone and refurbished phone sold by Mobuyls?

A second-hand/used phone is one that has been owned and used by a previous owner and is being sold as-is, without any reconditioning or repairs. A refurbished phone sold by Mobuyls, on the other hand, is a pre-owned device that has been thoroughly inspected, repaired, and restored to new like condition by our in-house certified technicians. Refurbished phones we sell come with a warranty, accessories and include replacement of defective parts to ensure its functionality and reliability.

Are refurbished phones as good as new ones?

Refurbished phones are typically less expensive than brand new devices, making them a cost-effective and environmentally-friendly option for those looking to save money. Mobuyls conducts thorough testing, repairs, and refurbishment on these devices, faulty parts are replaced, and the phone is restored to a condition that is as close to new as possible.

What should I keep in mind when buying a refurbished or pre-owned phone?

When buying a refurbished phone you should consider where you are buying from. Only legitimate sellers like Mobuyls will provide warranty, refurbishment certification. When buying a refurbished phone online look for the seller’s return policy, what accessories are included, whether the IMEI checks have been performed on the phone you are buying. And most importantly make a price comparison. A well-informed purchase will get you a device that is value for money.

How do I know if a refurbished phone sold by Mobuyls is in good condition?

At Mobuyls, unlike other sellers, we offer only the best-refurbished phones which are superb/excellent category at the most affordable rates. For this, we take the quality and condition of our refurbished phones seriously. To ensure you receive a reliable and top-quality device, we implement rigorous processes before listing any phone for sale. Each phone undergoes a comprehensive testing process by our skilled technicians. Then our team inspects and refurbishes every device, addressing any issues found during the testing phase. Thus, every refurbished phone we sell has undergone a certified refurbishment process and it comes with a warranty for customer satisfaction.

Do you send a copy of original invoice/e-invoice of the smartphone purchase with the refurbished phone?

Yes, we provide the original invoice and an e-invoice to the buyer’s email address. If you need a copy of the original invoice or e-invoice for a refurbished phone purchase, you should contact customersupport@mobuyls.com.

Can I return the refurbished phone if I'm not satisfied with its performance?

Yes, at Mobuyls, we understand the importance of ensuring your satisfaction with your purchase. We offer a hassle-free return policy to provide peace of mind for our customers. If, for any reason, you are not entirely satisfied with the performance of the refurbished phone you've purchased, you can take advantage of our return policy.

What accessories come with a Mobuyls refurbished phone?

When purchasing a refurbished phone from Mobuyls, we ensure that you receive the essentials to begin using you refurbished device immediately. The phone is provided with a charger, USB cable, and SIM ejector pin in the box. Please note that the exact accessories included may vary depending on the specific phone model and its available accessories at the time of refurbishment. We ensure that all accessories provided are fully functional and compatible with your refurbished phone.

Are refurbished phones reliable?

Refurbished phones, when bought from Mobuyls are reliable since we follow stringent refurbishment process, quality checks, and provide warranty coverage. You should read product descriptions and warranty information to ensure you're fully informed about the device's condition and coverage before making a rightful purchase.

How long should I wait for my order to be delivered?

At Mobuyls we strive to deliver your ordered product at the earliest possible. Delivery time can, however, depend on your location. Domestic shipping within the same country might take a shorter time compared to international shipping. Once your order is placed, there might be a processing period before the item is shipped. This could range from a few hours to a couple of business days, depending on the product and the volume of orders. The shipping carrier used by Mobuyls also influences delivery times. Different carriers have varying delivery schedules and service levels.

Are refurbished phones sold by Mobuyls covered by a warranty?

Yes, we offer phones with 6 months warranty.

Are refurbished phones sold by Mobuyls covered by insurance?

No.

Is there any device replacement policy?

No.

What payment modes are available on Mobuyls refurbished phones?

Currently Mobuyls only accepts payments through UPI. You can scan the QR code on the checkout window and upload the payment screen shot and transaction ID for us to verify your payment.

Do refurbished phones receive software updates?

Refurbished phones generally do receive software updates in the same manner as new devices. The ability to receive software updates is largely dependent on the original manufacturer's support. Older refurbished phones might not receive the latest updates for as long a period as newer models due to manufacturers focusing on supporting their latest devices. If the company supports software updates for the model you have ordered, your refurbished phone is likely to receive an update on rollout.

Are refurbished phones safe to buy?

Refurbished phones sold by Mobuyls are safe to buy. We follow stringent refurbishment process ensuring the quality and provide customers with clear and fair return policy for security of their purchase.

How much cheaper are Mobuyls refurbished phones?

The pricing of refurbished phones sold by Mobuyls can vary based on the phone model, its condition, the market demand, and the refurbishment process. Typically, refurbished phones we sell are priced significantly lower than our counterparts. On average, the price of a refurbished phone can be up to 10% lower than the price of the same model elsewhere.